FAQ – Frequently Asked Questions:

1. What types of jewelry do you offer?
We specialize in high-quality sterling silver (with or without 18k gold plated) and natural/cultivated pearl jewelry. Our collection includes necklaces, earrings, rings, and bracelets, each crafted with care and attention to detail.

2. What is sterling silver?
Sterling silver is an alloy composed of 92.5% pure silver and 7.5% other metals, usually copper. It is durable, has a beautiful luster, and is a popular choice for fine jewelry.

3. How should I care for my sterling silver and pearl jewelry?
To maintain the beauty of your sterling silver jewelry, keep it in a dry place and avoid exposure to chemicals. Use a silver polishing cloth to clean it. For pearls, gently wipe them with a soft cloth after wearing and store them in a separate cloth pouch to prevent scratches.

4. Do you offer customization options?
Yes, we offer customization for many of our pieces. Please contact our customer service team at admin@lusterandglow.com for more details on available options.

5. What is your return and exchange policy?
We accept returns and exchanges within 30 days of receiving your order. Items must be unworn and in their original packaging. For more information on how to process a return or exchange, please visit our Returns & Exchanges page.

6. How long will it take to receive my order?
Processing time is usually 2-3 business days. Shipping time depends on your location and the shipping method chosen at checkout. You will receive a tracking number once your order has been shipped.

7. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary based on your location. For specific rates and delivery estimates, please contact our customer service team at admin@lusterandglow.com for more details.

8. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.

9. What payment methods do you accept?
We accept various payment methods, including major credit cards, and PayPal.

10. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. If you have any special requests, please let us know in the comments section.

11. How can I contact customer service?
You can reach our customer service team through our Contact Us page. We’re here to help with any questions or concerns you may have.

12. Are there any care tips for maintaining the quality of my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, store it properly, and clean it regularly.